What about Warranty? Will everything I buy be covered by a full warranty?
Yes. Prime Scuba is an Authorized Dealer for everything we sell, and you
will receive a Full Manufacturers Warranty on anything you purchase
from us. We only sell brand new merchandise purchased directly from the
manufacturer. Beware - some online and/or “discount” stores who are not
“Authorized Dealers” are selling used, refurbished and “gray market”
merchandise and claiming it is brand new. They claim to offer you a
warranty which is “Just as good as the original manufacturers”... This
is an “IN STORE” warranty only, and it cannot replace a Full
Manufacturers Warranty. It will not be recognized by anyone in the Scuba
Industry other than the store you purchased it from. Please keep
in mind that over the last few years, there have been recalls on some
scuba equipment. If the equipment is not covered under a manufacturers
warranty - not only would you have to pay much more to get your product
fixed, ( assuming that an authorized dealer is even willing to fix it.
Many will not service, or are not allowed to service equipment purchased
from an unauthorized dealer) you might never know there's a problem!
Any equipment purchased from a reputable dealer like Prime Scuba will
have full warranty coverage, which means that the registered owners of
these items would be notified - tracked by their warranty information on
file with the original manufacturer, and problems corrected. Let’s face
it, at a depth of 100 feet with a faulty regulator or failed BCD, you
will probably not say to yourself, "Yeah, but look at all the money I
saved by going with a store only warranty" ! Especially when you
consider that Prime Scuba guarantees the lowest prices - PERIOD! If you
see it cheaper anywhere - just use the best price guarantee site on our
home page and we will beat it, in addition to Full Manufacturer’s
Warranty AND free shipping! We give you NO EXCUSE for sacrificing
quality and safety just to try and safe a few bucks! Beyond this,
many products like regulators and BCDs require a yearly maintenance
schedule. Many manufacturers have a policy of supplying free parts if
the unit is under warranty. This is a savings of $20 - $50 in the first
few years alone!
If you are looking to make a purchase, you are more than welcome to
contact us toll free at (877) 585 - 2822 and we can answer any questions
you might have concerning warranties, as well as any other you may
have. We also invite you to contact the manufacturer of the products you
are interested in so you can rest assured that you are dealing with an
authorized dealer and you will get full warranty on all purchases. Authorized Dealer Lookup If
you are thinking about purchasing your dive gear elsewhere, be warned
that you should not take the word of the dive provider as to whether or
not they are authorized dealers. If they are not, your product will NOT
come with a valid manufacturer's warranty. The best strategy is to
contact the manufacturer directly and ask them. A complete list of the
phone numbers and websites (where applicable) for each dive manufacturer
we represent is shown below. As an example to look up Prime Scuba,
follow one of the links and enter our name (Prime Scuba), zip code
(10940), or city (Middletown, NY) to verify our status with these dealers.
These direct links are provided to make it as easy as possible to make
sure your dive provider is an authorized dealer. Call us at (877) 585 -
2822 if you have any questions or problems.
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