Standard Return Policy:
At Prime Scuba, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Prime Scuba within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.
You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.
Please read all conditions below. If conditions are not met, Prime Scuba reserves the right to refuse the return or to charge a restocking fee not less than 15%.
How to return or exchange an item:
In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
Send pre-authorized returns to:
Prime Scuba Return Dept.
360 Route 211 E Suite 202
Middletown, N.Y. 10940
Alternatively, you may return an item to our Returns Department at our Retail Store Location.
Prime Scuba is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.
No Return/Exchange On: