Return & Exchange

Standard Return Policy:

At Prime Scuba, our goal is to ensure your complete satisfaction with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to Prime Scuba within 30 days of purchase date. Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.

You have the option of exchanging the item(s) or receiving a refund for the full amount of the item purchased . Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. If payment was made by credit card, once we receive the product we will credit your account. Please allow 7-10 days for a credit to appear on your credit card statement. If payment was made by check, the refund check will be issued after 10 business days from the date of purchase.

Please read all conditions below. If conditions are not met, Prime Scuba reserves the right to refuse the return or to charge a restocking fee not less than 15%.

How to return or exchange an item:

In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.

  • To request an RMA number online click here.
  • To request an RMA number by phone, call Customer Service at 877.585.2822 / 845.341.2078 .
  • Place the original package into a shipping carton.
  • Please do not place stickers or shipping labels on the original manufacturer’s package.
  • The RMA number must be clearly written on the outer box. If you received a label in the email, print the label and tape it to the carton.
  • We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.

Send pre-authorized returns to:

Prime Scuba Return Dept.
360 Route 211 E Suite 202
Middletown, N.Y. 10940

Alternatively, you may return an item to our Returns Department at our Retail Store Location.

Rules:

  • All returned or exchanged items must be in new condition, in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  • Items with timers must show fewer than 120 minutes of use. Items with shutter counters must show fewer than 200 exposures.
  • Prime Scuba is not responsible for personal data or items left in returned merchandise.
  • Defective items may be repaired or exchanged at our discretion for the same model or manufacturer's equivalent model.
  • RMA numbers are valid for 10 days.
  • If you return any items from an order that received FREE SHIPPING the original shipping savings associated with the returned item(s) will be deducted.

Prime Scuba is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

No Return/Exchange On:

  • Special Order merchandise.
  • Underwater equipment that has been submerged.
  • Educational tapes and books once unwrapped.