What about Warranty?
  Will everything I buy be covered by a full warranty?


Yes. Prime Scuba is an Authorized Dealer for everything we sell, and you will receive a Full Manufacturers Warranty on anything you purchase from us. We only sell brand new merchandise purchased directly from the manufacturer. Beware - some online and/or “discount” stores who are not “Authorized Dealers” are selling used, refurbished and “gray market” merchandise and claiming it is brand new. They claim to offer you a warranty which is “Just as good as the original manufacturers”... This is an “IN STORE” warranty only, and it cannot replace a Full Manufacturers Warranty. It will not be recognized by anyone in the Scuba Industry other than the store you purchased it from.

Please keep in mind that over the last few years, there have been recalls on some scuba equipment. If the equipment is not covered under a manufacturers warranty - not only would you have to pay much more to get your product fixed, ( assuming that an authorized dealer is even willing to fix it. Many will not service, or are not allowed to service equipment purchased from an unauthorized dealer) you might never know there's a problem! Any equipment purchased from a reputable dealer like Prime Scuba will have full warranty coverage, which means that the registered owners of these items would be notified - tracked by their warranty information on file with the original manufacturer, and problems corrected. Let’s face it, at a depth of 100 feet with a faulty regulator or failed BCD, you will probably not say to yourself, "Yeah, but look at all the money I saved by going with a store only warranty" ! Especially when you consider that Prime Scuba guarantees the lowest prices - PERIOD!  If you see it cheaper anywhere - just use the best price guarantee site on our home page and we will beat it, in addition to Full Manufacturer’s Warranty AND free shipping! We give you NO EXCUSE for sacrificing quality and safety just to try and safe a few bucks!

Beyond this, many products like regulators and BCDs require a yearly maintenance schedule. Many manufacturers have a policy of supplying free parts if the unit is under warranty. This is a savings of $20 - $50 in the first few years alone!
If you are looking to make a purchase, you are more than welcome to contact us toll free at (888) 657 - 2822 and we can answer any questions you might have concerning warranties, as well as any other you may have. We also invite you to contact the manufacturer of the products you are interested in so you can rest assured that you are dealing with an authorized dealer and you will get full warranty on all purchases.

Authorized Dealer Lookup

If you are thinking about purchasing your dive gear elsewhere, be warned that you should not take the word of the dive provider as to whether or not they are authorized dealers. If they are not, your product will NOT come with a valid manufacturer's warranty. The best strategy is to contact the manufacturer directly and ask them. A complete list of the phone numbers and websites (where applicable) for each dive manufacturer we represent is shown below. As an example to look up Prime Scuba, follow one of the links and enter our name (Prime Scuba), zip code (10924), or city (Goshen, NY) to verify our status with these dealers. These direct links are provided to make it as easy as possible to make sure your dive provider is an authorized dealer. Call us at (888) 657 - 2822 if you have any questions or problems.

Aeris (800) 647-0605 Bare (604) 533-7848 Cressi-Sub (800) 338-9143 Oceanic (800) 435-3483 Trident (800) 234-3483 XS Scuba (866) 977-2822 Zeagle (813) 782-5568